Shipping policy

Thank you for visiting and shopping at CLYATES. Following are the terms and conditions that constitute our Shipping Policy.

1. SHIPMENT PROCESSING TIME

All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

2. SHIPPING RATES & DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout.

Standard Shipping: 5-10 business days.
Freight Shipping (Large Furniture/Outdoor Items): 10-21 business days.

Note: Because CLYATES sources premium architectural hardware and luxury furnishings from specialized artisans and wholesale partners, delivery timelines may vary based on the specific product and its origin. Estimated delivery dates are provided as a courtesy and are not guaranteed.

3. SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. CUSTOMS, DUTIES, AND TAXES

CLYATES is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. DAMAGES & INSPECTION

CLYATES is committed to ensuring your luxury goods arrive in perfect condition.

Hardware & Small Items: Please inspect your package upon receipt.
Furniture & Large Items: For freight deliveries, you must inspect the item before signing the delivery receipt.

If you received your order damaged, please contact us at contact@clyates.shop within 48 hours of delivery to file a claim. Please save all packaging materials and damaged goods before filing a claim, as photos of the packaging and the product will be required.

6. DELIVERY ADDRESS & P.O. BOXES

We ship to addresses within the U.S. and select international locations. Due to the high value of our architectural hardware and furniture, we do not ship to P.O. Boxes. All deliveries must be made to a physical residential or business address.